Frequently asked questions
answered properly

No — not to enjoy your photos. You do not need an active Wi-Fi connection for the frame to display existing pictures. Wi-Fi is only needed to receive new photos sent from a phone, or to update the software.

That makes it an unusually easy gift. Set the frame up on your own Wi-Fi, load it with photos, then hand it over — it works from the moment it’s switched on, with nothing for the recipient to configure.

It suits anyone without home internet, a rural or unreliable connection, a grandparent who would rather not manage a network, a holiday house, caravan or office, and aged-care or hospital settings.

Browse the Digital Photo Frame range.

Yes. The frame is mains-powered and plugs into a wall adapter — there is no internal battery, so it isn’t a portable or cordless device.

That’s deliberate rather than a limitation. The frame is built to live in one place — a shelf, sideboard or mantelpiece — permanently on and permanently connected, so a photo sent from the other side of the world appears within moments rather than whenever someone remembers to charge it.

A battery-powered frame would go dark mid-week. Always-on is the entire point of the product.

LuvLink never charges a subscription — not for the frame, not for the app, not ever. You buy the frame once and everything it promises works: receiving photos, storage, the whole experience, for you and for everyone you invite.

One thing worth saying plainly, because we would rather tell you than have you find out later. The frames run Frameo, made by a separate company, and Frameo offers an optional paid tier called Frameo+. The free app sends up to 10 photos at a time and videos up to 15 seconds; Frameo+ raises that to 100 photos and two-minute videos and adds cloud backup.

You never need it. Nothing we sell depends on it. We explain it in full on the Frameo Frames page.

Up to 32GB of built-in storage — thousands of photos and videos. You can also back up your photos to an SD card, and our latest frames support auto-backup to USB, so your memories aren’t trapped on one device.

Our Digital Photo Frames and Digital Calendars run Frameo, the world’s most popular frame software — LuvLink is an official Frameo partner.

Anyone you invite can send photos straight from their own phone with the free Frameo app; they don’t need to own a frame themselves. It’s why a single frame often ends up connecting a whole family.

Three: 10.1", 15.6" and 21.5". The 10.1" suits a bedside table or desk; the larger sizes hold a room.

Compare them on the Digital Photo Frame page, or see the Digital Calendar, which adds a shared family calendar to the same hardware.

Either way — photos rotate to match, so stand it whichever way suits the space and the picture.

Recent frames add time and weather display, auto-backup to USB, reactions, a sleep timer and an offline mode, with new features arriving through software updates. The Digital Calendar brings a shared family calendar onto the same screen.

There is no maximum distance. Lamps talk to each other over the internet, so Sydney to London works exactly like Sydney to Melbourne. Each lamp just needs Wi-Fi at its own end.

Families use them across continents and couples use them across a single city — the distance genuinely doesn’t matter.

Yes. The lamps run on USB power and stay plugged in — like the frames, they’re designed to sit in one place and be always on, so a tap from the other end arrives instantly.

Because they’re USB-powered, any standard USB adapter works, here or overseas.

As many as you like. There is no limit on the number of lamps in one Group ID — some families run a dozen or more across several countries, all lighting up together.

Yes. The whole range is compatible, so a Friendship Lamp, an Infinity Lamp and a lamp from the Modern range can all share one group. You’re not locked into buying the same model for everyone.

Yes. USB power means you only need an adapter that fits the local socket — no voltage converter, no country-specific model. Connect it to Wi-Fi at the other end and it behaves exactly as it does here.

As many as you like. Pick any colour in the LuvLink App, or hold the touch button on the lamp and release when you reach the one you want.

Many people assign meanings to particular colours — a quiet “thinking of you” that needs no message.

The Friendship Lamp is our original, in sets from one to six. The Infinity Lamp adds a mirrored depth effect and a voice option. The Pulse Friendship Lamp is the compact one.

The Modern range — Home, Cube, Cylinder and Tower — puts the same technology behind a timber finish.

There are two options at checkout. Free standard shipping is our default and typically takes 3–7 business days — often faster, with many metro customers receiving orders in about two days on free standard.

Expedited shipping typically takes 1–3 business days.

Either way, orders placed before 2pm AEST on a business day are dispatched the same day from our Sydney warehouse. The arrival window on each product page is a live calculation from that cutoff; actual delivery depends on the option you choose and where it’s going.

Yes — free standard shipping on every order within Australia, with no minimum spend. Expedited shipping is available at checkout if you need it sooner.

If you’re in the US, UK, Canada or New Zealand, order from our local store instead — faster delivery, local pricing, and no customs or import duties: luvlink.com (US), luvlink.co.uk (UK), luvlink.ca (Canada) and luvlink.co.nz (New Zealand).

One thing worth knowing: our UK store stocks the Friendship Lamp only. If you’re in the UK and after a Digital Photo Frame, order from this store and we’ll ship it to you.

We also ship worldwide from Australia — enter your address at checkout to see the cost. International orders may attract customs fees or import duties set by the destination country; those are the buyer’s responsibility. Full detail is in our Shipping Policy.

Each order ships to a single address, so please place a separate order for each destination.

If you’re sending Friendship Lamps to different homes, order them separately and connect them with the same Group ID once they arrive — they work together regardless of which order they came from.

Yes — local pickup is available in Sutherland, NSW. Text 0485 081 343 to arrange a time. Please note that number is SMS only and cannot take voice calls.

Every LuvLink product includes a 12-month warranty. If it doesn’t work as intended in that time, contact us and we’ll arrange a replacement.

An extended lifetime warranty can be added at checkout if you’d like longer cover. Support is Australian-based, so you’re not chasing an overseas call centre.

Yes — a 30-day money-back guarantee, counted from the day your item was delivered. The item needs to be unused and in its original packaging, and you’ll need your receipt or proof of purchase.

Email support@luvlink.com before sending anything back and we’ll tell you how and where to send it. We ask for a photo of the item with its complete packaging first.

Items returned without an approved request can’t be accepted, and return postage is the customer’s responsibility. Full terms are in our Refund Policy.

Contact us straight away with a photo and we’ll make it right. Please check your order when it arrives so we can sort anything damaged, defective or incorrect quickly.

None from us. LuvLink charges no subscription and no monthly fee on anything we sell, hardware or app, and the LuvLink App and all its features are free for you and everyone you invite.

The frames run Frameo, a separate company, which offers an optional Frameo+ tier for extra capacity — you do not need it, and nothing we promise sits behind it. See the Frameo Frames page for the detail.

Plug the lamp into USB power, install the free LuvLink App — iPhone or Android — and follow the in-app setup to join it to your Wi-Fi.

To pair it with someone else’s lamp, use the same Group ID on both. It takes a few minutes and needs no computer.

First, join the 2.4GHz network. Our lamps connect on the 2.4GHz band, and most routers broadcast both 2.4GHz and 5GHz — often under very similar names — so it’s easy to pick the wrong one during setup.

Second, check the Wi-Fi password carefully, including capitals.

Third, keep the lamp close to the router while it connects, then move it wherever you like once it’s joined.

If it still won’t connect, email support@luvlink.com and we’ll work through it with you.

It’s our free companion app for the lamps, on the App Store and Google Play.

Use it to set a lamp up, choose colours, manage who is in your group, adjust brightness and dimming, set sleep timers and send a colour when you’re away from home. Free to use, always.

No. Everything is done from a phone. You only need a smartphone to send photos to a frame or manage a lamp — and to simply enjoy photos already on a frame, you need nothing at all.

No. The lamps use standard USB power, so any USB adapter works, here or overseas. Frames plug into a wall adapter for mains power.

Email support@luvlink.com or use our contact page and a real person in Australia will get back to you.

For local pickup in Sutherland, NSW, text 0485 081 343 — SMS only, that number doesn’t take calls.

LuvLink® Australia is 100% Australian owned and operated, delivering connection products since 2018. The idea behind everything we make is simple: technology should bring people closer together rather than further apart.

More than 100,000 customers worldwide have bought from us. Read more about us, or see customer reviews, photos and stories.

Concrete reasons rather than adjectives. We’re a Good Design Award-winning brand — Australia’s Good Design Awards recognised our Infinity Lamp. We’re an Official Frameo Partner for our frames.

Our products have been featured internationally in CNN, USA Today, TODAY, Cosmopolitan, Women’s Health and Yahoo News.

Every product goes through strict testing and quality assurance, carries a 12-month warranty and a 30-day money-back guarantee, and we hold Australian stock with Australian support.

More than 150,000 people follow us across TikTok, Instagram and YouTube, where you’ll find real lamps and frames in real homes.

There are also customer photos and stories on our reviews page.

Because we don’t think you should pay rent on your own photographs. Several competitors charge monthly for cloud storage or app features; we decided the hardware should simply work once you own it.

LuvLink has never charged a subscription and doesn’t now — the LuvLink App and all its features are free. The frames run Frameo, which offers an optional Frameo+ tier for extra capacity, from Frameo rather than from us. You never need it; the Frameo Frames page explains exactly what it does and doesn’t include.